FAQ

What is the Vision behind your startup?

Our commitment is to deliver products from our homes to yours, with each piece carrying a story of dedication and craftsmanship. You are investing in long durability, one-of-a-kind, high-quality items and contributing to a greater cause by helping to provide employment and sustainable income to our artisans. Along with that ensuring that woman and their creativity make every piece feels like a comforting hug of home.
What are your products made of?

Dear Reader, We offer trend setting home decor pieces, each item in our collection is a ceramic piece, meticulously handmade by skilled female artisans. This not only ensures that every piece is unique and crafted with love but also supports the livelihood and empowerment of these talented women.
How many days does it take for the order to deliver?

Your order once received, is usually dispatched within 1-6 working days and takes around 4-9 working days to get it delivered to you, depending upon your area. If there is any delay, feel free to contact us.
What are the shipping charges?

Shipping charges are free for orders above Rs. 998 and for orders below that price range, the standard shipping charges are Rs. 100. P.S- If the charges for shipping vary a little depending upon your order's weight (if ordered in large quantity/ weights) & address location, you will be notified by our team within 24 hrs.
How can I speak to someone from your team?

To reach Our Customer Support Team, You can scroll down our website and check 'Contact Us' . The timings to reach our team is from 10 Am to 6 Pm. When you'll click on the mail id at the end of our website 'teamgenzplanners@gmail.com', you'll automatically be redirected to our team's mail messenger. Or you can click on whatsapp Icon, and drop your message. Calls are not available for whatsapp, only message facility is available. You can reach us on Instagram as well.